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Your wh999 account wallet connects directly to bKash, Rocket and Bank Transfer — the payment rails most used in Bangladesh. Every deposit and withdrawal runs through your signed-in account area, where the fields, limits and verification steps are shown to you in real time.
When you want to add funds, the deposit counter is inside your signed-in account area — not on the public lobby page. Open it and you will see the payment methods available to you based on your account status and region. We support bKash, Rocket and Bank Transfer for Bangladesh accounts. Choose the method that matches the wallet or bank account you already use day to day. The amount field shows the minimum and maximum for that method; enter a figure within that range and confirm. Your wallet app or bank will prompt you to authorise the transfer on your end.
Log in and navigate to the banking section of your account. The deposit option is listed there alongside your current balance.
Select bKash, Rocket or Bank Transfer from the options shown. Only methods available for your account and region will appear.
Type the amount within the minimum and maximum shown for that method, then tap confirm to send the request to the payment network.
After the payment network confirms the transfer, your wh999 account balance updates. Check the transaction history tab to see the record.
Withdrawals follow a similar path to deposits but run in reverse — from your wh999 account balance back to your bKash, Rocket or bank account. Open the withdrawal section inside your signed-in account area. The page shows the methods linked to your account and the limits that apply at that moment. Enter the amount you want to move out, staying within the range displayed. You will be asked to confirm the destination wallet number or bank details; check these carefully before submitting, because the transfer routes to exactly what you enter. If your account has a pending identity check, the withdrawal section will show that status and tell you what to complete before the request can proceed.
From your signed-in account, go to the banking area and select the withdrawal option. Your available balance and applicable limits are shown there.
Choose bKash, Rocket or Bank Transfer. Confirm the wallet number or account details shown are correct before continuing.
Type the withdrawal amount within the range displayed for your chosen method. The system will flag any figure outside that range before you submit.
After submitting, the request appears in your transaction history with a status label. Check there for updates rather than submitting a duplicate request.
Before your first withdrawal — and sometimes before a deposit above a certain threshold — your account area may prompt you to complete an identity check. The fields and documents required are shown directly in your account; we do not publish a fixed document list here because the fields displayed depend on your account type and the information already on file. Open the verification section when prompted and follow only the instructions shown there. Upload or enter exactly what the form asks for — adding unrequested documents does not speed up the process. Once you submit, the status label in your account updates as the check progresses.
Log in and open the account or profile section. If a verification step is required, a prompt will appear there with the specific fields to complete.
Enter or upload exactly what the form requests. The fields shown are determined by your account type — do not add documents the form does not ask for.
After submitting, a status label in your account area shows whether the check is pending, under review or complete. Refresh the page if the label has not updated.
If the status label has not changed after a reasonable period, reach out through the support route shown in your account. Have your submission reference ready.
Your wh999 account supports the local payment rails Bangladeshi account holders already use. The methods available to you are shown inside your signed-in account area; availability depends on your account status and eligible region.
Deposit and withdraw using your bKash mobile wallet. Enter your bKash number in the payment field and authorise through the bKash app.
Use your Rocket wallet for deposits and withdrawals. The Rocket option appears in the payment method list when it is available for your account.
Link a local bank account for larger transfers. Enter your bank details in the withdrawal form and follow the confirmation steps shown.
Every deposit and withdrawal you make through wh999 generates a record on two sides: your payment app or bank statement, and your wh999 transaction history. Keeping these in sync helps you resolve any discrepancy quickly without waiting for support.
Your wh999 transaction history shows a reference ID for each entry. Your bKash, Rocket or bank statement shows a corresponding transaction ID on their side. Note both when a transaction completes.
Each entry in your wh999 history carries a status: pending, processing, completed or declined. A completed status on our side means the transfer was sent; check your wallet app to confirm receipt on that end.
The history tab inside your signed-in account lists every deposit and withdrawal in date order. Filter by date range if you are looking for a specific transaction from an earlier session.
Save the confirmation screen or notification from your bKash, Rocket or bank app at the time of the transaction. If you contact support about a delay, this reference speeds up the check on our end.
Your account and payment details are handled through the wh999 domain. Before entering any payment information, confirm you are on the correct domain — wh999 — and that the address bar shows a secure connection. We do not ask for your wallet PIN or full bank password through any chat or email channel.
Always verify the address bar shows wh999 before logging in or entering payment details. Bookmark the address directly rather than following links in unsolicited messages. Phishing pages often mimic the layout closely.
The name and contact details on your wh999 account should match the wallet or bank account you use for transactions. A mismatch between account identity and payment identity may trigger a hold on the transaction.
Only use a bKash, Rocket or bank account registered in your own name. Transactions from a wallet belonging to another person may be paused pending a review, regardless of the amount involved.
If you notice an unexpected transaction or cannot access your account, use the support contact shown inside your signed-in account area. Do not share your password or OTP with anyone claiming to be from support.
These are the questions we hear most often about deposits, withdrawals and account checks. If your question is not covered here, the support route inside your account is the fastest way to get a specific answer.
Your account area shows the methods available to you. For Bangladesh accounts we support bKash, Rocket and Bank Transfer. The options displayed depend on your account status and eligible region at the time you deposit.
Check the transaction history tab inside your signed-in account. A completed status there means the deposit was processed. If the status shows pending, the payment network has not yet confirmed the transfer on their side.
Your account area will show any verification steps required before a withdrawal can proceed. Follow only the fields displayed there. The specific requirements depend on your account type and the information already on file.
Open the transaction history tab and note the reference ID for that withdrawal. Then contact support through the route shown in your account. Having the reference ID and your wallet confirmation ready will help the team check the status faster.
The minimum and maximum for each payment method are shown in the deposit or withdrawal form when you select that method. We do not publish fixed figures here because limits can vary by account type and method.
No. Transactions must come from a wallet or bank account registered in your own name. Using another person's payment account may cause the transaction to be held pending a review of the account details.