App / Casino
wh999 sets out these legal terms so you understand exactly what governs your account, your transactions and your use of this site — and so you can make informed choices before you proceed. Access to our platform depends on your local law and the eligible regions we serve.
These terms govern your relationship with this platform from the moment you create an account. They cover what we collect, how we process it, and what controls you hold over your own data and account activity. Availability of our services — including casino games, sportsbook markets and account wallet features — depends on whether your location falls within an eligible region under applicable local law. We do not make legal certainty claims about access in Bangladesh or any other jurisdiction; it is your responsibility to confirm that using this platform is lawful where you are located. When you use payment rails such as bKash, Rocket or Bank Transfer to fund your account, those transactions are processed under the terms of both this policy and the relevant payment provider's own conditions. We handle the account-side record; the payment provider handles the transfer-side record. Neither record is deleted unilaterally. If you raise a dispute about a transaction, we will refer to the account record on our side and advise you to do the same with your bKash, Rocket or Bank Transfer statement. Our legal obligations are limited to the account record we hold and the published support routes available to you through this site.
bKash deposits and withdrawals are recorded in your account wallet. The bKash-side record is held by bKash under their own terms.
Rocket transfers appear in your account transaction history. Rocket's own policy governs the wallet-side entry; our record covers the account-side entry.
Bank Transfer transactions are logged with reference numbers on both sides. Keep your bank statement alongside your account history when raising any query.
Not every element of your experience here falls under the same policy rule. Understanding where the boundaries sit helps you know who to contact and what record to check when something needs clarifying.
Login credentials, account verification steps and session activity on this site are fully within this policy's scope. If access is restricted in your region, that restriction is governed by local law, not by this document alone.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall under both this policy and each payment provider's own conditions. We cover the account record; the provider covers the transfer record.
Game titles, odds displays, promotional notices and lobby content published directly on this site are covered by these terms. We are responsible for what we publish; we are not responsible for device-side caching or third-party browser behaviour.
Game content supplied by studios such as PlayStar, Spadegaming, Microgaming and Habanero is governed by those studios' own content licensing terms. This policy does not extend to their internal data or technical systems.
You hold several concrete options under this policy, and you can action most of them directly through your account without needing to contact support first. To review your transaction records, open the account wallet section and filter by date range — every bKash, Rocket and Bank Transfer entry carries a reference that matches the payment provider's own record. To correct account details such as your registered name, contact address or linked mobile number, go to the account settings page and follow the update fields shown there; some changes require identity verification before they take effect. If you want to raise a formal question about how we hold or process your data, use the support contact route published on this site — a written query gets a written response. Requests to close an account or ask for a data summary should also go through that published support path; do not send account-specific requests through general chat if you need a documented reply. We aim to acknowledge policy-related requests promptly, though response times depend on query volume.
Your account wallet shows every transaction with a reference number. Match it against your bKash or Rocket statement to verify the entry on both sides.
Account settings let you update your contact details. Identity verification may be required for certain changes — follow the steps shown on that page.
Send a written query through the published support route to get a documented response. Avoid chat-only routes for formal policy questions that need a record.
Account closure requests go through the support contact path published on this site. State your request clearly in writing so it is logged and actioned correctly.
For any legal or policy question, use the contact routes that are visibly published on this site. We do not list channels we cannot confirm are active, and we do not state operating windows we cannot verify.
The live chat widget on this site connects you with our support team for account and policy queries. For formal policy matters, ask the agent to log your query in writing.
Written policy queries submitted by email receive a documented response. Use the email address published in the contact section of this site; do not use social channels for formal requests.
The help centre on this site covers common policy and account questions with step-by-step instructions. Check there first before opening a support ticket to get a faster resolution path.
We handle the data you give us — account registration details, payment records, session activity — with the same discipline we apply to the account controls you see in your wallet and settings pages.
We collect only what your account requires: registration details, transaction references and session activity. We do not sell account data to third parties. Payment data related to bKash, Rocket or Bank Transfer stays in your account record.
This site uses cookies to keep your session active and to remember account preferences. You can review and adjust cookie settings through your browser. Some features may not work if essential cookies are blocked.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing your login with anyone. If you suspect unauthorised access, use the account security settings or contact support immediately.
We retain account and transaction records for as long as required under this policy and applicable obligations. If we update these terms, we publish the revised version on this page. Continued use of the account after an update constitutes acceptance of the revised terms.
These are the questions we see most often from account holders in Bangladesh about their rights, data, access and how to act on this policy.
Access to our platform and the application of this policy depend on your local law and whether Bangladesh falls within an eligible region at the time you use the site. We do not make legal certainty claims. Confirm that use is lawful in your location before proceeding.
We hold the account-side record. bKash and Rocket each hold the wallet-side record under their own terms. If a discrepancy arises, compare both records and contact our support team with the reference number shown in your account wallet.
Open your account settings page and use the update fields shown there. Some detail changes require identity verification before they take effect. For corrections that cannot be made in settings, contact support through the published email route with your request in writing.
We collect registration details, transaction references and session activity to operate your account. We do not collect more than your account function requires, and we do not sell that data. Payment method data — such as a bKash or Bank Transfer reference — is held as a transaction record only.
Yes. Send a written request through the email support route published on this site. State your account details and specify what you are requesting. We will respond through the same written channel so the exchange is documented on both sides.
We publish updated terms on this page. We do not notify every change by individual message; it is your responsibility to check this page periodically. Continuing to use your account after an update means you accept the revised terms as they stand.