App / Casino
At wh999, we take a straightforward approach to your personal data — we collect what we need to run your account, process transactions through bKash, Rocket, and Bank Transfer, and keep it secure. Your access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Rocket, or Bank Transfer. We use this data to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell your personal information to third parties, and we do not share it beyond what is necessary to operate your account and comply with applicable legal requirements in the regions where we operate. Cookies and similar tracking tools help us understand how you navigate the site — which sections you visit, how long you stay, and what device you use. This lets us improve the account experience and surface the right content for your session. You can manage cookie preferences through your browser settings at any time. Data we hold is kept only as long as your account remains active or as required by applicable law. When you close your account, we follow a defined retention schedule before removing your records. The scope of this policy covers all data processed through wh999. Availability of these rights depends on your local law and the eligible regions we serve.
Payment data from bKash deposits and withdrawals is processed solely to complete your transaction and maintain an accurate account record. We do not store full wallet credentials beyond what the transaction flow requires.
When you use Rocket for account funding, the transaction reference and amount are logged in your account history. This record is visible to you in the signed-in wallet section and is used only for account reconciliation.
Bank Transfer details you submit are held securely and used only to match incoming funds to your account. We do not share your bank details with any party outside the payment processing chain.
Session and analytics cookies help us understand site navigation patterns. No cookie data is linked to your payment credentials. You can review and adjust cookie settings through your browser at any time without affecting your account access.
This policy applies to all personal data processed through wh999 and the account systems connected to it. Understanding the boundaries helps you know where to direct questions and what protections apply to each part of your interaction with us.
Registration details, login records, and session activity on wh999 fall fully within this policy. We control how this data is stored, who can access it, and how long it is retained.
Deposits and withdrawals processed through bKash, Rocket, and Bank Transfer are covered here for the data we hold on our side. The payment provider's own privacy terms govern data on their platform.
Your browsing activity within the lobby — which game categories you open, how long you spend in a section — is covered by this policy as session data. Game outcomes are recorded in your account history.
Links to external sites, payment provider portals, or studio pages operate under those parties' own privacy policies. We are not responsible for data practices outside wh999, and we recommend reviewing those policies separately.
You have concrete actions available to you under this policy. If you want to see what data we hold, log in to your account and open the profile section — your registration details, transaction history, and contact information are displayed there. If any detail is incorrect, you can update most fields directly from the account settings page; for changes that require identity verification, our support team can walk you through the process. If you have a question about how a specific piece of data is used, or you want to request that we review your records, you can reach us through the contact routes listed in the support section below. We aim to respond to data queries within a reasonable timeframe, though response times depend on the nature of the request and applicable legal requirements. Closing your account does not immediately erase all records — some data is retained as required by law — but you can ask us for a clear explanation of what is kept and why. Availability of specific rights depends on your local law and the eligible regions we serve.
Open the signed-in account area and navigate to your profile and transaction history. All data we display there reflects what we hold on file for your account.
Most contact and profile fields can be edited directly in account settings. For fields locked behind verification, contact support with your account details and the correction you need.
If you are unsure how a specific piece of your data is used or stored, send your question through the support contact routes below. Include your registered account email so we can locate your records quickly.
To close your account and begin the data retention review process, contact support directly. We will confirm what data is retained post-closure and the applicable retention period under local law.
If you have a question about your data, a correction to request, or a concern about how this policy applies to your account, use the contact routes below. We do not publish response time commitments, but we handle data queries as a priority. Availability of support depends on your local law and eligible regions.
Open the chat widget from any page on wh999 while signed in. Describe your data query and include your registered email so the team can pull up your account record directly.
Send your privacy or data question to the support email address listed in the contact section of the site. Include your account username and a clear description of your request for the fastest response.
The help section within your signed-in account area covers common data and privacy questions. Check there first — many account correction steps can be completed without contacting support directly.
We apply consistent data handling practices across every part of the wh999 account system. Here is what that looks like in practice for the areas that matter most to your account.
Your account is protected by password authentication and session controls. We recommend using a strong, unique password and logging out after each session, especially on shared devices. Suspicious login activity triggers a review on our side.
We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can ask us for the specific retention schedule that applies to your account type and region.
We use session cookies for account functionality and analytics cookies to understand site navigation. You can adjust or block non-essential cookies through your browser settings without losing access to your account.
When we make material changes to this policy, we will notify you through your registered contact details or a notice in your signed-in account area. Continued use of the account after notification means you have seen the updated terms.
These are the questions we hear most often about how wh999 handles personal data. If your question is not covered here, use the support contact routes in the section above.
We collect the registration details you provide — name, contact information, and your chosen payment method such as bKash, Rocket, or Bank Transfer. We also log session and transaction data generated by your account activity on wh999.
Yes. Log in and open your profile and transaction history sections. The data displayed there reflects what we hold on file. For a more detailed breakdown, contact support with your registered email and we will review your records with you.
Most profile fields can be edited directly in account settings. If a field is locked, contact our support team through live chat or email, provide your account details, and describe the correction needed. Identity verification may be required for certain changes.
We share payment data only as far as necessary to process your transaction — for example, passing a reference to the bKash or Rocket payment system. We do not sell your data or share it for marketing purposes outside the wh999 platform.
Some data is retained after account closure as required by applicable law. When you request closure, we will confirm what is kept, why, and for how long. Your rights regarding that retained data depend on your local law and eligible regions.
Use live chat from any page on wh999, or send an email to the support address in the site's contact section. Include your registered account email and a clear description of your concern so we can locate your records and respond efficiently.