App / Casino
These Terms & Conditions set out the rules that apply when you open and use a wh999 account — covering how we handle your wallet, your transactions via bKash, Rocket, or Bank Transfer, and your access to the platform. Availability depends on your local law and eligible regions, so read these terms before you start.
By creating an account on wh999, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms form the full agreement between you and the platform and replace any earlier versions. We may update them from time to time; when we do, we post the revised version on this page and note the effective date. Continuing to use your account after a change means you accept the updated terms. Access to wh999 and all platform features — including the casino lobby, account wallet, and transaction functions — is subject to the laws and regulations of your jurisdiction. It is your responsibility to check that using this platform is permitted where you are located. We do not make representations about lawfulness in any specific region beyond noting that eligibility depends on local law. Payment activity on the platform — including deposits and withdrawals through bKash, Rocket, or Bank Transfer — is processed according to the terms stated in your account area at the time of each transaction. We keep a record of every transaction your account initiates, and you can review those records from the wallet history section once you are signed in.
bKash deposits and withdrawals follow the limits and verification steps shown in your account wallet at the time of the transaction.
Rocket transfers are processed according to the terms displayed in the payment section of your signed-in account area.
Bank Transfer instructions, including account details and processing notes, are shown in the deposit and withdrawal screens inside your account.
These Terms & Conditions apply specifically to your wh999 account and the services we operate directly. They do not extend to third-party services you access through links on the site, and they do not override the separate policies of payment providers such as bKash, Rocket, or Bank Transfer. Understanding scope helps you know exactly which set of terms applies when an issue arises.
Terms apply to the creation, use, and closure of your wh999 account, including login credentials, security settings, and account-level permissions you control from your profile page.
Deposits and withdrawals made through your account wallet — whether via bKash, Rocket, or Bank Transfer — are governed by these terms alongside the transaction details shown at the point of action.
The games, casino lobby, and sportsbook content available in your account are covered by these terms in respect of access and fair use. Game mechanics and outcomes are governed by the rules of each individual game.
External payment providers and linked third-party sites operate under their own policies. We are not responsible for terms, conditions, or practices that originate outside the wh999 platform.
These Terms & Conditions are not a one-way document. As an account holder, you have practical steps available to you at any time. You can review your full transaction history — every bKash deposit, Rocket transfer, and Bank Transfer withdrawal your account has initiated — directly from the wallet history screen once you are signed in. If any detail in your account record looks incorrect, you can submit a correction request through the support route described in the section below. You are also entitled to request a copy of the data your account holds, and to ask questions about how your information is used under this policy. Any account settings you control directly — including contact details, notification preferences, and linked payment methods — can be updated from your profile page without contacting support. For matters that require our involvement, the contact paths described in the Support section below are the right starting point. We handle those requests in the order they arrive and respond through the channel you used to reach us.
Sign in and open the wallet history section to see a full list of your transactions, including amounts, dates, and the payment method used for each one.
Update contact information, linked payment methods, and notification settings directly from your profile page. For changes that require verification, follow the steps shown on screen.
If something in your account does not match what these terms describe, contact support with your account reference and a clear description of the issue. We will confirm receipt and respond through the same channel.
Use the live chat or contact form published on this site to reach the support team. Have your account details ready so we can locate your record and respond accurately.
If you have a question specifically about these Terms & Conditions — or about how they apply to your account — use one of the contact routes published on the site. When you write in, include your account reference and describe the terms question or account matter clearly so we can give you a direct answer rather than a general one.
Open the live chat widget on any page of the site to reach the support team with terms or account questions. Have your account details ready before you start.
Submit a written question through the contact form on the site. Describe the specific terms clause or account situation you are asking about and we will reply to the contact address on your account.
The Help Centre linked from your signed-in account area contains answers to common terms questions, including how to read your transaction record and how to request account changes.
Your account data — including the payment methods you have linked, your transaction history, and your contact details — is held in your account record and is accessible to you from the signed-in profile and wallet sections. We do not share your personal account details with third parties except where required to process a payment instruction you have initiated or where required by applicable law.
We use cookies to keep your session active and to remember your account preferences. You can review the cookie settings available on this site; disabling certain cookies may affect how your account pages load.
Your account password and any verification steps shown during login are your first line of control. If you suspect unauthorised access, use the account security section to update your credentials immediately.
We retain your account and transaction records for as long as your account is active and for any period required under applicable law. You can request information about your retained data through the contact routes on this page.
When these Terms & Conditions are updated, the revision date at the top of this page changes. To ask about a specific change, contact us through live chat or the contact form and reference the clause in question.
Below are the questions we hear most often about these Terms & Conditions. If your question is not covered here, the support routes in the section above are the right next step.
Yes. Whether you transact via bKash, Rocket, or Bank Transfer, these Terms & Conditions apply to your account and to the transaction itself. The payment provider's own terms also apply on their side, so it is worth checking both.
Eligibility depends on your local law and the eligible regions defined in our policy. Review the access terms on this page and check whether online gaming and account-based wagering are permitted under the laws that apply to you before opening an account.
Sign in to your account and open the wallet history section. Every deposit and withdrawal your account has made — including the payment method, amount, and date — is listed there. If a transaction is missing or shows an incorrect status, contact support with your account reference.
We post the updated version on this page and note the new effective date at the top. If you continue using your account after that date, it means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support to ask about your options.
Contact us through the live chat or contact form published on the site. State clearly that you are requesting your account data, include your account reference, and we will respond through the same channel with the information your record holds.
Use the live chat or the contact form and describe the specific discrepancy — which transaction, which date, and what the record shows versus what you expected. Include your account reference so we can locate the record and review it accurately.